International Shipping – Important Notes

Thank you for visiting our online store. We offer international shipping.
Please read the following carefully before placing your order.

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Contacting Us
We typically respond to inquiries within 3 business days.
However, depending on your email settings, our reply may not reach you.
If you do not receive a reply, please reach out to us via:

・Instagram DM: @nonoyes_tokyo_kyoto
・Online Store Chat: Located at the bottom right corner of any product page

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Payment
・We recommend credit card payment for international orders.
・If paying by bank transfer, please ensure the full amount including any bank fees is covered.
Orders with insufficient payment may be automatically cancelled without notice.

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Shipping Timeline
Orders are typically shipped within 3–5 business days.
Delivery time may vary depending on the destination country and customs clearance.

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Customs and Import Taxes
Please note that customs duties or import taxes may be charged upon delivery, depending on your country’s regulations.
These fees are not included in the product price or shipping cost, and must be paid by the recipient.

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Return & Exchange Policy
As many of our products are made-to-order or produced in limited quantities, we are unable to accept returns or exchanges after purchase.
Thank you for your kind understanding.

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Questions?
Feel free to contact us with any questions or concerns before or after placing your order.
We are happy to assist you.

No,No,Yes! Tokyo

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