International Shipping Information

Thank you for visiting our online store. We offer international shipping.
Please read the following carefully before placing your order.

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Contacting Us
We typically respond to inquiries within 3 business days.
However, depending on your email settings, our reply may not reach you.
If you do not receive a reply, please reach out to us via:

・Instagram DM: @nonoyes_tokyo_kyoto
・Online Store Chat: Located at the bottom right corner of any product page

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Payment
・Credit Card / Google Pay / Alipay / Apple Pay / PayPal / WeChat Pay
( Additional payment methods may be introduced in the future. )

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Shipping Timeline
Orders are typically shipped within 2-3 business days.
Delivery times may vary depending on the destination country and customs clearance procedures.

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Customs Duties, Shipping Fees & Other Charges

The international shopping cart will display all applicable charges based on your destination country or region.

The total amount shown may include the product price, domestic shipping within Japan, international shipping, international service fees, and payment processing fees.

Depending on your destination country or region, customs duties and import taxes may apply. Where applicable, these charges or estimates may be shown on the payment page of the international shopping cart before you complete your purchase.

Please note that the total amount may vary depending on your destination country, shipping method, payment method, and order details. Please review the final amount carefully before completing your purchase.

If you experience any issues while using the international shopping cart, please try the following:

・Clear your browser’s cookies and try again.
・Use a different web browser.
・Access the site using Incognito or Private Browsing mode.

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Return & Exchange Policy
As many of our products are made-to-order or produced in limited quantities, we are unable to accept returns or exchanges after purchase.
Thank you for your understanding.

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Questions?
Feel free to contact us with any questions or concerns before or after placing your order.
We are happy to assist you.

No,No,Yes! Tokyo

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