International Shipping – Important Notes

Thank you for visiting our online store. We offer international shipping.
Please read the following carefully before placing your order.

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Contacting Us
We typically respond to inquiries within 3 business days.
However, depending on your email settings, our reply may not reach you.
If you do not receive a reply, please reach out to us via:

・Instagram DM: @nonoyes_tokyo_kyoto
・Online Store Chat: Located at the bottom right corner of any product page

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Payment
・Credit Card / Google Pay / Alipay / Apple Pay / PayPal / WeChat Pay
( Additional payment methods may be introduced in the future. )

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Shipping Timeline
Orders are typically shipped within 2-3 business days.
Delivery time may vary depending on the destination country and customs clearance.

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Customs Duties, Shipping Fees & Charges
Please note that customs duties or import taxes may be charged upon delivery, depending on your country or region’s regulations.
These fees are not included in the product price or shipping cost and must be paid by the recipient.

Shipping costs and any applicable fees will be displayed on the international checkout page, so please review them before completing your purchase.

If you experience issues with the international checkout, please try the following:
・Clear your browser cookies and access the site again
・Use a different web browser
・Access the site using incognito/private browsing mode

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Return & Exchange Policy
As many of our products are made-to-order or produced in limited quantities, we are unable to accept returns or exchanges after purchase.
Thank you for your kind understanding.

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Questions?
Feel free to contact us with any questions or concerns before or after placing your order.
We are happy to assist you.

No,No,Yes! Tokyo

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